Grievance Redressal
We are here to listen and resolve your concerns.
1. Policy Overview
BureauMe believes in providing the best customer support and has built a robust grievance redressal mechanism. We aim to ensure that all customer complaints are addressed fairly and resolved within the stipulated timeframe. This policy outlines our framework for handling user concerns across all our digital platforms.
2. Grievance Officer Details
In accordance with the Information Technology Act 2000, the name and contact details of the Grievance Officer are provided below:
Officer Name
-
Designation
Nodal Officer - Compliance
Email Address
bureaumegrid@gmail.comOffice Address
8WKKLPC493/1, Kaushalpuri (208)- Ayodhya (U.P.) 224001
3. Redressal Procedure
Step 1: The user should send an email with the subject line 'Grievance - [Ticket ID/Issue]' to the email mentioned above.
Step 2: An acknowledgment receipt with a unique reference number will be sent to the user within 48 working hours.
Step 3: Our internal compliance team will conduct an investigation and seek additional information if required.
Step 4: A final resolution or status update will be provided to the user within 15 working days.
4. Escalation Matrix
If the user is not satisfied with the resolution provided by the Grievance Officer, they may escalate the matter to our legal head at bureaumegrid@gmail.com. Please ensure that the previous grievance reference number is quoted in all escalation communications to ensure faster processing.
5. Turnaround Time (TAT)
• Acknowledgment: 48 Hours
• Initial Response: 7 Working Days
• Final Resolution: 15 Working Days
• Complex Issues: Up to 30 Days (with prior notification to the user)